Managers from Services Sector Education Training Authority Become the First Managers in South Africa to Undertake a Perspectives 360 Assessment.
Launched earlier in the year at one of the SSETA’s ‘bosberaads’ (bush strategy meetings), the Services SETA decided they wanted to pilot Perspectives 360 to assess its longer term application within South Africa. With no time to waste, Exponential’s Anne-Marie Daly and Sandra Pollock started work at the Services SETA offices just two hours after arriving in Johannesburg. Over the next week, Anne-Marie and Sandra met with each of the managers to provide detailed feedback and to agree an action plan. “It was a wonderful experience and I enjoyed meeting everyone and learning about management in South Africa”, said Anne-Marie. She added, “I was impressed with just how receptive and eager everyone was to receive feedback and to learn how to improve their performance”.
The project was commissioned by Devan Naicker, Deputy Chief Executive of the SSETA. Managers from all of the SSETA offices took part in the 360 assessment exercise from Cape Town to Durban and Polokwana. Despite a busy schedule, Lande Christophers (PA to Deputy CEO of Strategy) managed to organise and adjust the feedback schedule ensuring that each manager had a one-to-one feedback meeting.
Following the 360 feedback, Exponential prepared a detailed organisational 360 assessment report for Mr Naicker which will be used to inform a management development plan for the SSETA managers. Whilst in South Africa, Exponential’s Managing Director, John Moore, visited Durban to meet with Professor Yusuf Karodia, Principal and Chairman of the Board of Governors and Professor Hoosen Rasool, Managing Director from Mancosa.
As a result, Mancosa committed to the assessment of its team of 35 managers using Perspectives 360. Following this exercise, Exponential and Mancosa agreed to meet at Exponential’s offices in April 2010 to discuss and explore the potential for future collaborative projects in South Africa.