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7 Predictions for Workplace Learning in 2020

7 Predictions for Workplace Learning in 2020
19 December 2019 John Moore

With people changing jobs on average 15 times during their career and the impact of technology, continuous investment in skills development has never been more critical! What are the trends that you need to look out for next year?

Exponential’s Top Seven Trends

Here are our top seven predictions for workplace learning trends to look out for in 2020.

  1. Focus on work-life skills

Feedback from our customers suggests that leadership and management, problem-solving, collaboration, and communication skills will be the key skills in most demand this year. We think of these skills as being ‘core work-life skills’ that all organisations – large or small – must have. Our new Learning Journeys with ManagementDirect focus on developing these skills.

  1. ‘Growth’ coaches, not performance managers

For the past three years, Exponential Training has seen an increase in demand for coaching and mentoring skills and this is set to continue in 2020. Increasingly, the role of the manager is moving away from managing people’s performance to facilitating improvements in performance. Recognising this, Exponential Training will be launching a new course called Managers as Coaches in 2020 – look out for more news and updates by subscribing to In the Loop.

  1. Self-paced Learning Journeys

We predict an increase in the demand for flexible, bite-sized, self-paced learning. To meet this need, Exponential Training learners can access ManagementDirect. ManagementDirect is our on-line learning portal which is packed with Leader videos; experts talking about overcoming real-life management challenges; bite-size learning best practice resources, checklists, tools and templates. To save time, we have prepared a set of Learning Journeys on dozens of hot topics for our learners’ to access.

  1. Video, video, video

We predict video-content will continue to grow in popularity in 2002. Exponential Training has integrated short-bite-sized video content into our Learning Journeys in ManagementDirect. We all have our preferred learning style and with ManagementDirect you can watch videos, listen to podcasts, read an article complete an on-line learning module.

  1. Technology, integration and flow

In 2020, learning will be more about ‘flow’ and less about ‘instruction’. It will be about real-time and just-in-time learning rather than time-tabled classes. To meet this need, Exponential Training has invested in three key learning technologies giving our learners 24/7 access to learning and support: ManagementDirect, LEAP and GoToMeeting.

  1. Focus on productivity

For years, the Government and many businesses have been caught up in a ‘state of BREXIT-stasis’. Productivity has fallen therefore 2020 will see a demand for skills strategies that can kick-start productivity growth. Employers will demand training capable of impacting performance in the workplace NOW and which does NOT take people off the job for courses. Already, Exponential Training has seen a huge growth in our on-line coaching programmes supported by our bite-size on-line Learning Journeys and we expect to see more growth in 2020.

  1. Professional industry-based qualifications

Exponential Training experienced a 20 per cent increase in demand for its Chartered Management Institute qualifications such as the Level 5 Diploma in Management Coaching and Mentoring in 2019. The signs are 2020 will see this trend continue with more applications for coaching and mentoring than management and leadership. Career advancement will increasingly depend on people’s ability to deliver results and having industry-recognised professional qualifications.


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John Moore has over 20 years experience of training and developing Managers, Coaches, Consultants and businesses. As Managing Director of Exponential Training, John researches, speaks, blogs and writes about how to improve performance. He also designs and delivers engaging, fun and interactive learning programmes. John is a Fellow Chartered Manager and has worked with managers and organisations in over 20 different countries.