Developed for supervisors and first line managers who have operational responsibility for a defined area of activity, our Level 3 First Line Management qualifications give junior managers the communication and motivational skills to help improve operational efficiency.
- Improving team performance
- Managing and communicating information
- Personal development as a first line manager
- Resource planning
- Meeting stakeholders needs
- Identifying development opportunities
This qualification has been designed so that learners can complete progressively. The Diploma is the full qualification however, you can start off with the Certificate and ‘top-up’ to the Diploma by completing the additional Units.
Level 3 Certificate in First Line Management:
Duration: 3 - 6 Months (Flexible)
Unit Requirements: 1 Mandatory Unit + 1 Optional Unit
The CMI Level 3 Certificate in First Line Management (QCF) provides a broad knowledge of management skills while focusing on how to improve team performance.
Level 3 Diploma in First Line Management:
Duration: 9 - 12 Months (Flexible)
Unit Requirements: 6 Units
The CMI Level 3 Diploma in First Line Management (QCF) qualification provides all the key skills and competencies needed to become an effective and confident first line manager.
Throughout the qualification you will have access to a dedicated Performance Coach who will be your Tutor/ Assessor throughout the programme, providing you with all the support and guidance you need. Our highly supportive approach sets us apart from our competitors and enables us to tailor the programme around your individual needs.
Working one-to-one with a Performance Coach and reviewing what you do and how you do it really makes a difference. By working smarter, you save yourself time, streamline routine processes and find solutions to current and on-going problems. Some of the problems our clients have addressed recently include: managing an under-performing team member; managing their work load and creating time to work on key projects; and spending too much time on ‘fire-fighting’ activities.
The way you work with your Performance Coach involves working on the things that are causing you the most problems and pain. We do not use simulations or hypothetical scenarios to help you achieve your qualification – we use live, real-time problems that you are facing and support you to make improvements and move forward.
We use the qualification as a framework to embed the learning and development into the workplace in order to maximise the impact on performance.
What Our Clients Say...
It was a brilliant experience. I started off not knowing the meaning of PDP, I am now asking team members to complete them. The programme will benefit young managers and new managers enormously if they have no previous managerial qualifications of experience. I have recommended to a colleague and she is now on the programme.
Lindsey Dewart, Edward Hands & Lewis
I have really enjoyed quantifying and discovering the theory to support what have been instinctive skills and decisions for me previously. I now feel more confident in what I have to offer, and I’m sure will use the knowledge and understanding gained from this unit to improve my effectiveness, grow good relationships, and in turn manage.
Clair Haynes, Little Narratives
I found the process a very supportive way of bolstering my experience as a manager which adding theoretical context to my future management style.
Alexzandra Jackson, Phoenix Film & Digital Media
CMI would recommend the below qualifications as a possible progression route, once completing the Level 3 First Line Management qualifications:
CMI qualifications at QCF Level 3 portray practical skills and competences that are rated in academic terms as being comparable to GCE AS/A Levels.