Customer Feedback and Complaints Policy:
Exponential is committed to providing our customers, including learners, employers and public funding agencies, with a high level of service and value for money.
To this end, the Company aims to provide employees and representatives with the knowledge and skills to carry out their responsibilities to a high standard.
However, we are realistic enough to realise that there will be occasions when our customer’s expectations have not been met in full.
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Exponential is committed to acting upon feedback from our customers (positive and negative).
We always fully investigate and take very seriously any complaints that we might receive.
Exponential has a detailed Customer Complaints Policy and Procedure (available on request).
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Exponential is always seeking ways to continuously improve the service that we offer to our customers. If you have any suggestions or feedback that you feel would help us to achieve this aim, please contact John Moore (Managing Director).
All views and opinions will be taken seriously. In the event of a sensitive issue or situation, Exponential will ensure all information will be managed sensitively and securely - we will respect the need for confidentiality.
All potential actions and decisions will be fully discussed and agreed with you before implementation.